Operating model
Define services, coverage hours, reporting lines, service expectations and escalation ownership.
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Build a Sri Lanka delivery team with local accountability.
We help international companies evaluate, establish and support customer operations, back-office, sales support and technology-enabled delivery teams in Sri Lanka.
2012Established in Sri Lanka
8+Companies under management
One deskSenior local coordination
PRACTICAL EXECUTION
Design the operation before recruiting the team.
Successful offshore delivery depends on role design, management ownership, controls, infrastructure and a realistic launch plan—not simply lower labour cost.
Talent coordination
Plan recruitment, onboarding, workforce administration and local management requirements.
Technology and premises
Coordinate office options, connectivity, hardware, access controls and practical launch infrastructure.
Managed delivery support
Maintain one local coordination point across people, facilities, vendors and operational issues.
HOW WE WORK
A disciplined path from discussion to delivery.
Scope and workload review
Clarify the requirement, owners and decision criteria.
Cost and operating design
Test assumptions, dependencies and specialist requirements.
Recruit and build
Coordinate the agreed activities with visible responsibilities.
Launch, measure and improve
Review readiness, resolve gaps and support the next stage.
FREQUENT QUESTIONS
Questions to resolve before committing.
What team sizes do you support?
The design is based on function, management requirement and growth plan. We assess the operating model before recommending a launch structure.
Can we start with a smaller pilot?
Yes. A controlled pilot can test recruitment, training, quality and management assumptions before expansion.
Do you guarantee cost savings?
No. We develop transparent operating assumptions so the client can assess total cost, quality, risk and scalability.